Refund policy

Estimated Processing Time

  • The time needed to fill an order typically ranges from 3-5 business days. However, there is no guaranteed processing time. Updates on processing time will be listed at the top banner of VisualCraftsDepot website if there is an extended processing time currently.

Estimated shipping times (after processing order)

  • U.S. Orders: 1-2 weeks
  • International Orders: 2-8 weeks
  • All processed orders are shipped out on the same day or next day from when you receive your shipping confirmation email

Shipping Information

  • All orders are shipped with USPS
  • Please allow for additional shipping time if your order was purchased near a national holiday or during inclement weather
  • Processing time and shipping estimates are not guaranteed

My package was marked as "Delivered", but I did not receive it:

  • Items marked “delivered” by the USPS are considered delivered for the purposes of refunds and cancellations.
  • If you would like to get more information about your order which was marked as "delivered", please contact your local post office and file an inquiry claim. USPS will be able to track your package and help you locate it.
  • Please check in with people in your household and with neighbors before reaching out the VisualCraftsDepot about "delivered" mail. VisualCraftsDepot is not able to get more information from USPS beyond what is visible to the customer on USPS's tracking.

Shipping address

  • Buyers are responsible for providing an accurate and up-to-date shipping address. If an item is not delivered to the buyer because of an inaccurate shipping address, a full refund is not guaranteed. 
  • All orders are securely packaged before shipping. VisualCraftsDepot is not responsible for any damage that occurs during delivery. However, all USPS Ground Advantage mail comes with damage insurance. If this applies to you, please keep the damaged package and contents and take photos of the damage to process an insurance claim with USPS (domestic ground advantage US mail only). Please send us a message through the contact form with your name and order number afterwards so that VisualCraftsDepot can assist you with a replacement order for damaged goods after USPS' insurance claim is approved.

Customs and import taxes

  • Buyers are responsible for any customs and import taxes that may apply. VisualCraftsDepot  is not responsible for delays or additional fees due to customs.

Cancellations and Returns

  • We don't accept returns for custom and personalized items
  • VisualCraftsDepot accepts returns and cancellations on all other products.
  • Cancellations: Cancellation of an order may be accepted within 24 hours of purchase. However, if your order is shipped prior to receiving notice of cancellation, your order cannot be cancelled.
  • Cancellations may be denied for pre-order items.
  • Returns: VisualCraftsDepot accepts return requests within 3 days of delivery
    • Buyer is responsible for return shipping costs and must ship unused product back within 7 days of delivery
    • If the item is not returned in its original condition, the buyer is responsible for any loss in value

Our dog and cat friendly home office

VisualCraftsDepot operates from a home office where dogs and cats are present. Please keep this in mind if you have any health concerns regarding pet dander.